Shipping Policy

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
  • After they pass through the final round of quality checks, they are packed and handed over to our trusted courier partner.
  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items Packed?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packed in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

What is the range of locations to which Cossouq ships its products?

Cossouq ships throughout India!  My order has been shipped, how can I track it?
  • Once your order has been dispatched, you will receive an email and SMS with tracking details.
  • You can track the status of your order within 24 - 48 hours after your order is dispatched from our warehouse.
  • Following are some of our trusted courier partners:
  1. BlueDart - https://www.bluedart.com/home
  2. Delhivery - http://www.delhivery.com/
What is the estimated delivery time? It takes 5-7 business days to deliver the order.
  • Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
Are there any shipping charges applicable to my order?
  • We have standard shipping charges - A flat Rs.70 charge is applied to all orders below Rs.499, while there is free shipping for all orders above Rs.500.