GENERAL TERMS AND CONDITIONS
This terms and conditions are pre-decided by the company and the same is required to be acknowledged by you as under
1. Use of Platform
2. Your Account
COSSOUQ Site is directed to be used by adults only. It is assumed that if any minor, accessing our Site is under the supervision of their guardians. COSSOUQ or its associates do not knowingly collect information from minors. You will be responsible for maintaining your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You
acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature
If you are accessing, the Site on behalf of someone else; you represent that you have the authority to bind that person to all the terms and conditions herein. If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact US' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to COSSOUQ.
3. ProductUse & Services Information
COSSOUQ attempts to be as accurate as possible in the description of the product on the Platform. However, COSSOUQ does not warrant that the product description, color, information or other content of the Platform is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product.COSSOUQ reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted ) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product or services.
The products and services available on the Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.
In case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that COSSOUQ is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.
Any recommendation made to you in the Site during the course of your use of the Site is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by COSSOUQ or any of its associates in any manner.
COSSOUQ strives to provide accurate product and pricing information, however errors may occur.COSSOUQ cannot confirm the price of the product until you make the order. Without limiting the generality of Cancellations, Refunds and Returns below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, COSSOUQ shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, COSSOUQ may, at its discretion, either
contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and COSSOUQ will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation.
In case if the COSSOUQ accepts your order the same shall be debited to your credit card/ debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to COSSOUQ’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account.
COSSOUQ may revise and cease to make available any product/ services at anytime. In the event, COSSOUQ is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. COSSOUQ shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery. Prices and availability of the products and services provided or offered on the site are subject to change without prior notice and at the sole discretion of the COSSOUQ
5. Payment Method
Payments for the products available on the Site may be made in the following ways:
- Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, UPI, e-Gift cards, and reward points.
- Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.
- Cash On Delivery option is also available
6. Chat Functionality
The Chat Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:
- COSSOUQ may suspend the chat service at any time without notice. COSSOUQ or its executives are not responsible for any delay caused in attending to or replying to the queries via chat
- Communication through chat may be stored by COSSOUQ for future reference, and the user of such service will not have the right to access such information at any future date.
- While 'chatting' you may not communicate any objectionable information i.e. unlawful, threatening, abusive, defamatory, obscene information.
- The chat room shall not be used to sell any products, to give suggestion on business opportunity or any other form of solicitation.
- You may proceed further and chat with our online customer care executive only if you agree to the above terms and conditions.
7. User Content
The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content"), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information that
- belongs to another person and to which the user does not have any right to; or harm minors in any way; or impersonate another person;
- infringes any patent, trademark, copyright or other proprietary rights; or violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
COSSOUQ shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. COSSOUQ does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by COSSOUQ. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will COSSOUQ be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e- mailed or otherwise made available via the Site. You hereby waive all rights to any claims against COSSOUQ for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
You hereby acknowledge that COSSOUQ has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, COSSOUQ has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at Support@cossouq.com , your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request.
8. Intellectual Property Rights
The name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as"Marks") All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of COSSOUQ or others, are the intellectual property of their respective owners, and COSSOUQ shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks.
COSSOUQ and its suppliers and licensors expressly and exclusively reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation of the content on the Site is the exclusive property of COSSOUQ and are protected by the Indian copyright laws and International treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site (collectively, the"Content") are intended solely for personal, non-commercial use. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re- publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless COSSOUQ explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by COSSOUQ, any of its affiliates or by third parties who have licensed their materials to COSSOUQ and are protected by Indian copyright laws and international treaties.
COSSOUQ reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.
9. Representations and Warranties
This Site is provided to you "AS IS". We make no representations regarding the use of or the result of the use/depiction of the Contents on the Site in terms of their correctness, accuracy, reliability, or otherwise.
COSSOUQ shall not be liable for any loss suffered by you in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site.
COSSOUQ shall have the right, at any time, to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. It will not be the responsibility of the COSSOUQ for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
COSSOUQ through the Site intends to provide its users/Customers with general information about beauty and healthcare topics and products. The postings on the Site or on social networking sites, including the Site’s Facebook page, or any information provided over chat or e-mails exchanged with COSSOUQor representatives (collectively referred to as "Information") which are in furtherance of any communication made by the user with COSSOUQ, its representatives is based on the background provided by the user. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While COSSOUQ takes reasonable care to ensure that the Information is accurate, COSSOUQ makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Information.
For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by COSSOUQ or its representatives/ employees, he/she may do so at its own risk. Under no circumstances, COSSOUQ, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information. In keeping with COSSOUQ's objective of providing \its users with general information about beauty and healthcare topics and products, COSSOUQ engages experts having knowledge of in their respective fields ("Experts") to respond to queries posted by users. Any information provided by the Experts, either over the Site, through e-mails, chat rooms or on social networking sites, including the Site's https://www.facebook.com/Cossouq/ / https://www.instagram.com/cossouq/?hl=en(collectively referred to as "Expert's Opinion") is based on the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. COSSOUQ makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at its own risk. Under no circumstances will the COSSOUQ, Company, its employees, representative or affiliates be liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion.
For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.
10.Disclaimer of Warranty and Limitations of Liability
The site is presented "AS IS" neither we nor our holding, subsidiaries, affiliates, partners, or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the site or any of the content, including but not limited to warranties of merchantability, non-
infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.
You agree that, to the fullest extent permitted by applicable law, neither we nor our holding, subsidiaries, affiliates, partners, or licensors will be responsible or liable (whether in contract, tort (including negligence) or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of cossouq. We make no representations or warranties that defects or errors will be corrected.
Further, to the fullest extent permitted by law, neither we nor our subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the site or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed.
You agree that no claims or action arising out of, or related to, the use of the site or these terms and conditions may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with us or are dissatisfied with the site, termination of your use of the site is your sole remedy. We have no other obligation, liability, or responsibility to you.
11. Third Party Sites and links and cookies
References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply COSSOUQ endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between COSSOUQ and those third parties.
COSSOUQ is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. COSSOUQ do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Site. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Site.
12. Shipping Policy
Once you place the order in our system, our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.Our delivery partners then bring the package
to you at the earliest possibility. In case, they are unable to reach on provided address or at a suitable time, they will contact you to resolve the issue.Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Shipping charges 70/- applied on order amount below 500/-
13. Cancellation and Return Policy ( Check)
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team onSupport@cossouq.com or contact on +91 63556 35735 In such cases, the order will be cancelled, and the money will be refunded to you within 4-7 Business days after the cancellation request is duly processed by us.
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 4-7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 4-7 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
16. Governing Law and Jurisdiction
The Terms and conditions and Policies shall be construed in accordance with the applicable laws of India. For proceedings arising therein the Courts in Ahmedabad (Gujarat) shall have exclusive jurisdiction.
Without any prejudice to particulars listed in Clause 7 above, COSSOUQ shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.
17. Site Security
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
- accessing data not intended for you or logging onto a server or an account which you are not authorized to access; or sending unsolicited email, including promotions and/or advertising of products or services; or;
- attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing”; or;
- attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability
COSSOUQ is entitled to investigate occurrences that may involve such violations and may involve, and co- operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from COSSOUQ on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
18. Entire Agreement
COSSOUQ's failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.
You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions and Policies at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.
If you have any questions regarding these Terms and Conditions, please email us at firstname.lastname@example.org
Please note that the freebies will be offered on selected brands only.
21. Contact Information:
Customer Service Desk
Email ID: Support@cossouq.com
Contact No.: +91 63556 35735
Working Days: MON - SAT